GENERAL TERMS AND CONDITIONS

I. GENERAL INFORMATION, CONCLUSION OF THE CONTRACT BETWEEN THE PARTIES

These General Terms and Conditions (hereinafter referred to as “GTC”) define the rights and obligations of Calimocho Limited Liability Company (hereinafter referred to as the “Service Provider”) and the user utilizing the electronic commercial services provided by the Service Provider through the website www.bilanxbudapest.hu (hereinafter referred to as the “Website”). The Service Provider and the User are hereinafter collectively referred to as the “Parties.” The GTC applies to all transactions and services carried out through the www.bilanxbudapest.hu website concerning the BILANX restaurant (hereinafter referred to as “BILANX”). The effective date of this GTC is the date of its publication on the Website.

Service Provider Information:

  • Name: Calimocho Limited Liability Company

  • Registered office and mailing address: 1051 Budapest, Mérleg utca 10.

  • Customer service: Available by phone from Monday to Friday between 9:00 AM and 5:00 PM, and via email.

  • Phone number: +36 70 701 0462

  • Email address: hello@bilanxbudapest.hu

  • Company registration number: 01-09-412664

  • Registering authority: Metropolitan Court of Budapest Company Registry

  • Tax number: 32219812-2-41

1.1. Booking and purchasing agreements made through the www.bilanxbudapest.hu website are considered electronically concluded contracts governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses (hereinafter referred to as the “Government Decree”). For matters not regulated by these General Terms and Conditions, the provisions set out in this section and other relevant laws applicable to booking and purchasing agreements shall prevail.

TABLE RESERVATION

1.2. In the Booking Agreement: The Service Provider enables Users to book a table at the BILANX restaurant operated by the Service Provider in exchange for a reservation fee specified in the applicable GTC (hereinafter referred to as the “Booking Agreement”). The table reservation is finalized upon payment of the reservation fee in accordance with Chapter IV.

1.3. Due to the nature of the Booking Agreements, the provisions of the Government Decree regarding warranty and guarantee are not applicable.

1.4. This GTC applies even if the Service Provider’s reservation system is accessible through another website. It also applies to all methods of accessing the Service Provider’s services (e.g., mobile website, mobile applications, Facebook page, etc.) where the reservation system is available.

1.5. The restaurant’s menu and drink list displayed on the Website, as well as the prices, may change periodically due to the nature of the Service Provider’s services. The Service Provider strives to provide accurate and up-to-date content and pricing; however, the Service Provider reserves the right to modify the menu and drink list before reservation agreements are made.

1.6. The contract between the Service Provider and the User is concluded electronically regarding table reservations.

1.7. The concluded contract is considered a written contract. The written data of the contract correspond to the reservation details. The language of contract formation and communication is Hungarian.

1.8. Anyone over the age of 18 is entitled to use the reservation service, provided they acknowledge the terms of this GTC as binding.

II. RESERVATION PROCESS

2.1. The restaurant’s table reservation partner is DinnerBooking (www.dinnerbooking.com; address: Lyongade 21, 1.2300 Copenhagen S, Denmark; email: support@dinnerbooking.com).

To make a reservation, the User must select the desired date and time under the “Table Reservation” menu. If a specific time is unavailable, the system will indicate that the reservation is not possible. Online reservations can be made for a maximum of 16 guests; for reservations exceeding 16 guests, prior phone or in-person arrangements must be made.

2.2. After selecting the date and time, the system provides details of the reservation. If the User has provided personal information during registration, the reservation is finalized by clicking the “Complete Reservation” button. By entering their personal data during registration, the User acknowledges and accepts the terms of this GTC, the Important Information section, and the Privacy Policy published on the Website.

2.3. A reservation fee of 15,000 HUF applies to groups of 4 or more people. However, the Service Provider reserves the right to deviate from this fee during certain periods or waive the reservation fee for business policy reasons. The applicable reservation fee is clearly indicated for the User during the booking process. The Service Provider does not receive the reservation fee until the reserved time; it is managed by the reservation system provider (DinnerBooking.com), and the Service Provider handles it according to the regulations for multi-purpose vouchers.

III. CANCELLATION OF RESERVATION

3.1. The User is entitled to cancel the reservation. If the cancellation occurs more than 24 hours before the reserved time, the reservation fee will be refunded. If the cancellation occurs within 24 hours of the reserved time, or if the User does not show up within 15 minutes of the reserved time, the Service Provider is entitled to retain the reservation fee as a failure penalty.

3.2. If the Service Provider is unable to provide the reserved table due to a technical issue or other fault attributable to the Service Provider, the User is entitled to a refund of the reservation fee or may choose another reservation time.

3.3. Pursuant to Section 29(l) of Government Decree 45/2014, the User does not have the right to withdraw from the Booking Agreement.

IV. PAYMENT TERMS

4.1. The reservation fee is settled via an online banking platform using a bank card. Payment of the reservation fee becomes due upon finalizing the reservation. The reservation fee is charged to the bank card account provided by the User by the financial service provider contracted with the Service Provider.

V. CORRECTION OF DATA ENTRY ERRORS

5.1. The Service Provider assumes no responsibility for problems or errors resulting from incorrect or inaccurate data provided by the User. The User may correct data entry errors at any stage of the reservation process until the reservation is submitted to the Service Provider.

VI. HANDLING OF PERSONAL DATA

6.1. Detailed rules regarding the handling of the User’s personal data are set out in the Service Provider’s Privacy Policy.

VII. LIABILITY

7.1. The information on the Website is provided in good faith but serves only as general guidance. The Service Provider does not guarantee the accuracy or completeness of the information.

7.2. The User uses the Website at their own risk and accepts that the Service Provider assumes no liability for damages (including those arising from bank card payment of the reservation fee) that are not caused by the Service Provider’s intentional or grossly negligent conduct or criminal activity. The Service Provider excludes liability for damages caused by criminal acts of third parties.

7.3. The Service Provider assumes no liability for the conduct of Website users. The User is fully and solely responsible for their own conduct. The Service Provider will fully cooperate with authorities in investigating any legal violations.

7.4. The Website may contain links to third-party service providers’ websites. The Service Provider assumes no responsibility for the data protection practices or activities of these providers.

7.5. The Service Provider is entitled but not obliged to review content made available by Users on the Website and is entitled but not obliged to search for indications of illegal activity.

7.6. Due to the global nature of the Internet, the User agrees to comply with applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the User’s country, the User bears sole responsibility for its use.

7.7. If the User detects any objectionable content on the Website, they must immediately notify the Service Provider. If, in good faith, the Service Provider considers the report justified, it is entitled to remove or modify the content immediately.

VIII. COPYRIGHT

8.1. The Website is protected by copyright law. The Service Provider is the copyright owner or authorized user of all content displayed on the Website and in the services accessible through the Website, including but not limited to all graphics, materials, website layout, software solutions, concepts, and implementations.

8.2. The content of the Website or parts thereof may be saved or printed on physical or other data carriers for private use or with the prior written consent of the Service Provider. Any other use—such as storage in a database, distribution, publication, making available for download, or commercial use—is only permitted with the prior written permission of the Service Provider.

8.3. Except as explicitly stated in this GTC, the use of the Website does not grant the User any rights to any trade names or trademarks appearing on the Website. Beyond the lawful display and temporary reproduction necessary for normal use, these intellectual properties may not be used or exploited without the prior written permission of the Service Provider.

IX. LEGAL REMEDIES

9.1. Complaint Handling The User may submit consumer complaints regarding the Service Provider’s activities via the following contact details:

Customer Service:

  • Central address: 1051 Budapest, Mérleg utca 10.

  • Telephone customer service hours: Monday to Friday, 9:00 AM – 5:00 PM

  • Phone number: +36 70 701 0462

  • Email: hello@bilanxbudapest.hu

Under applicable laws, verbal complaints (in the restaurant) are investigated immediately, and corrective action is taken if possible. If the User disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider will record a report of the complaint and its position, and provide a copy to the User:

  • If presented in person, a copy is given immediately;

  • If submitted by phone, a copy is sent along with the written response.

Complaints submitted by phone will be assigned a unique identification number, which the Service Provider must communicate to the User. Written complaints must be investigated and substantively responded to within 30 days. If the Service Provider rejects the complaint, it must provide a justification.

The Service Provider is required to retain complaint records and responses for five years.

9.2. Other Legal Remedies If a consumer dispute between the Service Provider and the User is not resolved through negotiations, the User may pursue the following legal remedies:

  • Entry in the customer complaint book: Available at the Service Provider’s restaurant. Entries will be responded to in writing within 30 days.

  • Filing a complaint with consumer protection authorities: If the User perceives a violation of consumer rights, they may submit a complaint to the competent consumer protection authority. The authority will decide on the conduct of a consumer protection procedure.

  • Conciliation board: To resolve consumer disputes related to service quality, safety, product liability rules, and contract formation and performance outside of court, the User may initiate proceedings before the conciliation board based on their residence or turn to the conciliation board operating alongside the professional chamber at the Service Provider’s headquarters. Civil organizations, churches, condominiums, housing cooperatives, and micro, small, and medium-sized enterprises purchasing goods or services are also considered consumers under the Conciliation Board rules.

Budapest Conciliation Board Contact Information:

  • Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

  • Mailing address: 1253 Budapest, Pf.: 10.

  • Email: bekelteto.testulet@bkik.hu

  • Central phone number: +36 1 488 2186

  • Fax: +36 1 488 2131

  • Court Proceedings: The User is entitled to enforce their claims arising from consumer disputes before a court under Act V of 2013 on the Civil Code and Act III of 1952 on the Civil Procedure Code.

X. FINAL PROVISIONS

10.1. The security level of the Website operated by the Service Provider is adequate, but the following precautions are recommended: use antivirus and spyware protection software with an up-to-date database and install security updates for the operating system. The use of the Website implies that the User is aware of the technical and technological limitations of the Internet and accepts the risks associated with the technology.

10.2. The Service Provider is not liable for any damages resulting from connecting to the Website. The User is responsible for protecting their computer and data.

10.3. It is strictly prohibited to transmit, disclose, or share content on the Website that is not legally permitted. The Service Provider reserves the right to delete content uploaded by Users.

10.4. The Service Provider is not subject to any code of conduct.

10.5. The Service Provider is entitled to unilaterally amend these GTC at any time. The modifications take effect upon publication on the Website.

BOOK A TABLE